…but I may be bad at complaining, but I got a result!

…as a postscript to my previous entry…

I’m pleased to say that the online British food shop I used in the UK seems to be very considerate. They’re going to refund me the cost of the dented tins of Heinz Spaghetti Alphabet Shapes… I hope my kids are grateful… 😀

Hi John,

Thank you for your email. Please accept my sincere apologises for the inconvenience you have received. I will arrange a refund for you on the dented tins of Heinz Alphabetti Pasta Shapes. Once you have been refunded you will receive a confirmation email and the refund will show in your account between 3-5 working days after.
I hope this information is to your satisfaction, and if you have any further queries, please do not hesitate to contact me.
Once again please accept my sincere apologises for the inconvenience you have received.

Kind Regards

I don’t like mentionning names in cases like this (for obvious reasons), but I will this time as I am quite pleased with their service. So well done British Corner Shop!

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